New modules Support Tracker.Net and Asset Tracker.Net integrate with other TrackerSuite.Net applications for unmatched workflow efficiencies

TrackerSuite.Net (www.TrackerSuite.Net) now offers new modules, Support Tracker.Net for Help Desk Services and Asset Tracker.Net for Asset Management. These applications integrate seamlessly with other TrackerSuite.Net modules as well as your organization's email platform for features including:

• Convert significant help desk tickets into projects or tasks with the click of a button, with no need to re-enter data.
• Attach support tickets to assets to facilitate Help Desk coverage.
• Leverage email for automated notifications of support ticket assignments and updates; electronic surveys that automatically collect desktop specifications and installed applications.

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Make a hands-on evaluation of TrackerSuite.Net and its new modules today. Register for a Demo on Demand, and you will receive immediate access to an evaluation site.

Support Tracker.Net features include:

• Submit help desk tickets from any location over the Web.
• Automated ticket routing based on ticket category and priority.
• Track ticket status with searchable, sortable views.
• Support Tracker.Net pushes data to the Tracker Data Warehouse, a Web based reporting engine, to generate reports including Open/Closed/Escalated Tickets, Ticket Pies, Help Desk Trends and more.

Asset Tracker.Net features include:

• Profile assets and simplify cataloging, for assets including hardware (laptops, BlackBerry® devices), software, security assets (codes, online accounts and keys), furniture and telephony.
• Automate the collection of information on desktop systems and installed applications using a Survey function.
• Streamline the asset request process, and automate provisioning as well as collection.
• Asset Tracker.Net pushes data to the Tracker Data Warehouse to generate reports including Asset Lists.

Advantages of TrackerSuite.Net

The modular nature of TrackerSuite.Net applications allows organizations to choose the applications they need to cost-effectively assemble the solution they want. Licensing is based on a modular or package basis, and source code is included with licensing, allowing organizations to leverage their own IT resources for customization. Automation Centre also offers services. Hosted options are also available.

TrackerSuite.Net leverages your existing infrastructure. It integrates with leading email platforms, including both Lotus Notes and Microsoft Outlook, as well as other applications and systems, including Microsoft Project, Microsoft SharePoint, Active Directory, QuickBooks, Great Plains and SAP.

About Automation Centre

Since 1994, Automation Centre has been developing business solutions that help our customers increase efficiencies, improve productivity and lower costs. We are an IBM Business Partner as well as a Microsoft Certified Partner.

For more information about Automation Centre and our products, please visit these sites:

• www.TrackerSuite.Net - For Web based products.
• www.TrackerSuite.com - For Lotus Notes/ Domino products.
• www.Acentre.com - Our corporate site.

Tracker Suite is a registered trademark of Automation Centre. TrackerSuite.Net is a trademark of Automation Centre.

The Ready for IBM Technology mark and the trademarks contained therein are trademarks of IBM Corp. IBM is not the licensor of this Business Partner's product and does not make any warranties regarding this Business Partner's product.

The IBM logo and the Business Partner emblem are trademarks of International Business Machines Corporation in the United States, other countries, or both.

Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries.