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IT Dashboards for Projects and Support Services

Configure IT Dashboards that put provide a mile-high overview of your IT Projects and Support Services, from which you can quickly and easily drill down to projects, tasks, support tickets, resources and more

Configurable IT Dashboards

TrackerSuite.Net provides IT Managers and Executives the opportunity to configure their own personal workspace using colorful, dynamic widgets to assemble dashboards for monitoring IT operations. Users can access the workspace from any location, via a browser or even within their own Microsoft Outlook or Lotus Notes email client.

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These widgets pull data from TrackerSuite.Net modules for online project management (Project Tracker.Net), Web based help desks (Support Tracker.Net) and Web timesheets (Time Tracker.Net).

The widgets most often utilized to create these IT dashboards include:

  • Open/ Closed/ Escalated Tickets: This bar chart provides summary of tickets in the system, including new tickets within the month, tickets closed that month, open tickets and open tickets by the end of the month.
  • My Projects: These configurable charts show projects that the user is associated with. TrackerSuite.Net also offers more powerful Project Portfolio Dashboards for a global view of organizational initiatives.
  • Time Pies: From the desktop, users can click the pie graph to drill down for more information. TrackerSuite.Net also offers a more robust Time Pie report, with filters, pivot table and drag-and-drop fields.
  • Project Resource vs. Available Chart: This widget provides an at-a-glance review of the workload of resources, categorized by position, over time.

 

IT Managers can leverage an Open/Closed/Escalated ticket graph.

Review Open/Closed/Escalated Ticket Charts for an overview of IT workload and help desk performance. Clicking the chart opens a ticket dashboard for more information.

\The dashboard widget, the Project Resource vs Available widget, is useful for

The Project Resource vs. Available Chart provides an overview of scheduled work and available resources, by position.