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Purchasing Workflow Automated at the Dwyer Group

Purchasing workflow was streamlined and automated for the Dwyer Group, using TrackerSuite.Net applications.

For the Dwyer Group (a parent company of several name-brand service based companies including Mr. Appliance, Mr. Electric, Mr. Rooter, Aire Serv and Glass Doctor), TrackerSuite.Net had already proved its value in streamlining and securing their purchasing and expense reporting processes.

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TrackerSuite.Net replaced a paper based system for an organization with a central campus with 5 buildings, 38 retail locations in different states, and teams of employees working remotely. “When you’re pushing paper,” said Heather Robertson, Controller, “sometimes things get lost.” Robertson cited the automated approval routing of TrackerSuite.Net electronic forms, as well as their embedded activity logs and electronic signatures, as greatly streamlining and securing their processes. For example, the approval cycle of expense reports, which could take up to 2 weeks, was reduced to a single day. Automation Centre also provided customization services, integrating TrackerSuite.Net with their Great Plains accounting system.

In 2010, the Dwyer Group decided to take the next step with the deployment of Payment Tracker.Net, a check request system. Based on their previous experience, Robertson said the Dwyer Group is anticipating an easy transition from their paper based process to the electronic workflow provided by TrackerSuite.Net, and is looking forward to the full automation of their Accounts Payable department.

Purchase order Flash demonstration

Watch a Flash Demonstration of Purchase Workflow Automation with TrackerSuite.Net


“When you’re pushing paper sometimes things get lost.”
Heather Robertson, Controller