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Solution for IT

A solution for IT, TrackerSuite.Net provides a modular, Web based application set for Projects, Help Desk Services and Asset Management, as well as offering unique workflow opportunities.

For organizations seeking to streamline and automate the IT processes that drive their organization, including Projects, Help Desk Services and Asset Management, TrackerSuite.Net offers several important advantages

  • Cost Effective: TrackerSuite.Net is a suite of modular, integrated solutions. Select the applications you need to assemble the solution you want.
  • Hosting is Optional: Your organization can utilize TrackerSuite.Net as a SaaS solution, or license it. If licensed, source code is included.
  • Integrates with Your Infrastructure: TrackerSuite.Net Integrates with leading email platforms and services including Microsoft Outlook, Lotus Notes and Gmail to automate workflow. TrackerSuite.Net also offers bi-directional integration with Microsoft Project.
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Project Management

IT is called on for a broad range of projects, ranging from network upgrades to the development of software for internal use. Project Tracker.Net, an online project management system, provides teams, managers and executives with configurable workspaces that put them a click away from the tools, data and reports they need to work effectively and deliver projects on time and within budget.

Project Tracker.Net also automates project management routines, including status report reminders, automated notifications of assignments and schedule changes via email, as well as sending project e-newsletters to teams, managers, sponsors and stakeholders.

Through the integration of Project Tracker.Net with Time Tracker.Net, a Web timesheet system, TrackerSuite.Net also offers IT a solution for capitalizing internal software development, simplifying the capture of capital vs. non-capital labor.

Help Desk Services

Support Tracker.Net, a Web help desk system, allows users to create and submit support tickets via a Web form. Using Support Tracker.Net, IT departments can also set up email accounts that automatically convert received messages into support tickets.

Support Tracker.Net facilitates compliance with Service Level Agreements (SLAs) by automatically routing submitted tickets based category, request type and priority.

Like Project Tracker.Net, Support Tracker.Net integrates with Time Tracker.Net, allowing users to charge time against tickets on their timesheet, or when they are updating the status of a ticket. Support Tracker.Net also integrates with Project Tracker.Net, providing a consolidated IT solution where support tickets can be converted into tasks or into projects themselves.

Asset Management

Tracking and collecting assets is a priority with the rapid growth of small, expensive items, such as BlackBerry devices and tablets. The cost of these items and the relative ease with which they can be lost, makes the ability to track and collect them as needed crucial.

Asset Tracker.Net, a Web based asset management system, provides an online catalog of all your organizations assets, including security items such as security passcodes, online accounts and more, as well as hard assets such as keys, laptops, PCs, Blackberry devices and more. In addition, Asset Tracker.Net provides tools that automate the provisioning of new employees with assets they need, as well as facilitating their collection when the employee departs the organization.

Asset Tracker.Net also provides a "Survey" function that automates the collection of data about hardware and software in use throughout the organization.

For More Information

For more information on how TrackerSuite.Net can provide solutions for your IT needs, please contact Automation Centre today at (520) 882-9287, or email Info@Acentre.com. A free demo of TrackerSuite.Net is available, register today for immediate access.

 

Project home page

Configure Your Own Workspace for Projects and IT

Open/Closed Ticket Widget

A Widget for Tracking Ticket Flow Month to Month

Color coded help desk dashboard

Color Coded Dashboards for Projects and Help Desks

Asset catalog

Automate Employee Asset Provisioning and Collection