Support Services

Web Help Desk Software that Automates Support Services

Support Tracker.Net is a Web help desk software solution that simplifies and automates support services with easy-to-use support tickets, views for tracking support tickets, and automated routing based on priority and category.

Data on ticket submissions, assignments, escalations and closures are fed to the Tracker Data Warehouse, a Web based reporting engine, which generates reports including Open/Closed/Escalated Tickets, Ticket Pies and Trends.