Carlos Computer

100% Web based IT management software that automates and simplifies support services, asset management and more.

Last year Bizco hit a little turbulence. Some projects went off-track, and our support service faltered in their compliance with SLAs, which riled up some of the customers. Victor Vice President blamed it on poor communication and a breakdown of processes. I agreed. Then he told ME to find a solution. Sigh.

As Bizco's IT Administrator, I reviewed several options. TrackerSuite.Net offered several advantages to competing business solutions that made it my #1 choice.

• TrackerSuite.Net is 100% Web based. Our employees can access TrackerSuite.Net at any time, from any location via the Web. I didn't have to touch a single desktop!
• We had the option of installing TrackerSuite.Net on one of our own servers, or having it hosted for us. While the hosting offer was attractive, I still like having immediate control over the TrackerSuite.Net applications and our data. We decided to host it ourselves.
• Source code was included in licensing, allowing us to customize TrackerSuite.Net applications ourselves. TrackerSuite.Net was built with common Web technologies we were already familiar with, including LDAP, SOAP and XML.
• TrackerSuite.Net integrated with our existing technologies: Active Directory, Microsoft Project and Quickbooks. It also capitalized our Microsoft Outlook email system. Users could access TrackerSuite.Net within their email client, and even drag-and-drop emails into online folders.

TrackerSuite.Net provided us a comprehensive IT Management software package, with integrated modules including:

Support Tracker.Net - Support Tracker.Net collects support requests from the Web or e-mail. It includes category and priority profiles for smart routing of tickets, and provides color-coded ticket dashboards for tracking ticket status. I can even embed the dashboard in an email as an on-the-fly help desk newsletter!

Asset Tracker.Net - Asset Tracker.Net provides a comprehensive online asset database for fixed assets as well as intangible items such as alarm codes, telephony and system accounts, and automates employee provisioning. But frankly, the peace of mind I get from the checklists that ensure the collection of security assets from departing employees, such as alarm codes and system accounts, is its best feature. With Asset Tracker.Net, IT Managers know exactly where their assets are located and can pull up service information and history on each one.

Purchase Tracker.Net - Purchase Tracker's integration with Project Tracker and Support Tracker allow users to charged purchases against projects, cost centers and support issues, improving the accuracy of our reporting. Submitted purchase orders are automatically routed to the appropriate supervisor. For example, if a PO for IT materials is submitted, then I'll receive an email notification. This routing and notification has streamlines our procurement immensely.